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LG AI Launchpad

Local governments are unique, and their solutions need to be just as unique.

Local government AI Launchpad is the very first and most important step in your council’s AI adoption journey. It is designed to embed AI, especially Generative AI, in your council or shire as rapidly as possible – but in a safe, ethical and responsible way.

Firstly, the LG AI Launchpad will provide your council with a detailed set of local government specific Generative AI usage guidelines. More than a list of do’s and don’ts, this is a comprehensive framework for all staff on how to safely start adopting Generative AI into their council work to make them far more efficient and effective.

Additionally, the LG AI Launchpad provides your council or shire with a one-day, local government focused, totally immersive masterclass in AI. This masterclass involves education, experiential tasks and business outcomes that can be leveraged immediately by any council regardless of size.

The one-day masterclass includes:

An introduction to what AI really is, and is not
Local government use cases for customer experience, employee experience and operational efficiency
Risks of AI adoption and how to manage them
Ethical and responsible use of AI, including legislation
Advanced prompt design to get the best from AI
Creating your first AI application that solves a real council problem

Whether you are knowledgeable of Generative AI’s transformational power, or you have never used an AI application – this Launchpad is for you.

See the testimonials below of other councils that have benefited from commencing their AI journey with the LG AI Launchpad.

Australia’s leading expert on AI in LGA’s

Simon Kriss is a futurologist and sought after thought leader on the adoption of AI in Customer Experience and in LGAs.

Author of ‘The Empowered Customer Experience’ and host of the CX Sessions Podcast, he is in demand as a keynote speaker, industry commentator and expert AI advisor for LGAs.

Working with Simon enables councils to turn AI inspiration into real business outcomes.

Consulting Services

AI Launchpad

Everything your organisation needs to get started on your AI journey, and none of the stuff you don’t. AI launchpad will build knowledge, interest and engagement with AI across your team.

AI Adoption
AI Adoption

Every organisation’s AI adoption journey is different.  Priorities, markets, readiness and more are considered in creating the best path through our range of AI consulting services, using our AI adoption framework.

AI Governance
AI Governance

AI requires prudent governance. Organisational governance leaders require specialist advice on the many facets of governing AI adoption from opportunity recognition to risk management and ethical considerations.

AI Strategy
AI Strategy

Organisational strategies are being impacted by AI adoption. Deciding what level of AI adoption, and associated disruption, is optimal is complicating strategic planning. Our AI maturity model helps you decipher where you need to be, and why.

Testimonials

I couldn’t recommend the LG AI Launchpad masterclass more highly. If you are wondering where to start the AI conversation within your council, this is a great foundational piece to understand the opportunities and risks of generative AI.”

PATRICK DILLON

Mornington Peninsula Shire

Thanks for facilitating, teaching, guiding and motivating the team Simon. I know that what we learned in the LG AI Launchpad masterclass will soon solve the problem of training staff on our complicated systems through our very boring pdf training manuals.”

SHWETA BABBAR

Frankston City Council

Simon is definitely a leader in the field of AI adoption. His presentations always leave the audience wanting more, and his book is a game changer.”

GREG CURCIO

Knox City Council

The AI Empowered Customer Experience

In an era where technology’s influence permeates every facet of life, understanding Artificial Intelligence’s (AI) dual nature in shaping customer experience (CX) from its enticing possibilities entwined with complex risks, to outright hype, is not just crucial, it’s indispensable.

This book aims to demystify AI and how it can empower the customer experience, the employee experience and customer operations by providing relevant and practical use cases.