• The Do-Re-Mi of AI

    Written by Simon Kriss

    In 1965 “The Sound of Music” burst on the cinematic screen starring the wonderfully talented Julie Andrews and Christopher Plummer. It would go on to be the highest grossing film in history for the next five years.

  • The Croker of Generative AI

    Written by Simon Kriss

    In 1969, the original version of “The Italian Job” starring Sir Michael Caine was released by Paramount pictures to rave reviews. The same movie was remade again by Paramount in 2003, this time starring Mark Wahlberg.

  • The Carl of Generative AI

    Written by Simon Kriss

    In 2009, Pixar debuted an animated movie that debuted at the 62nd Cannes Film Festival. The name was simply “Up”. The protagonist of the story is Carl Fredricksen. A self-proclaimed grumpy old man, Carl specialises in saying “no”.

  • The radio star of Generative AI

    Written by Simon Kriss

    In 1979 a relatively unknown London band, The Buggles, released their debut hit song: Video killed the radio star. Of late, I see many business leaders worrying that this song will become the anthem of an industry or profession lost to AI adoption.

  • Customers of the Future
    Customers of the Future

    Written by Simon Kriss

    This pioneering study delves into the minds of 2,000 teenagers, unraveling profound insights about their expectations of customer service, reshaping our understanding, and forecasting significant shifts in the industry landscape.

  • The AI Empowered Customer Experience
    The AI Empowered Customer Experience

    Written by Simon Kriss

    This book will explain the ever-expanding landscape of AI, the disruptive potential to revolutionise customer experience, and the dangers that may lurk in this often unexplored territory.

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