About Simon Kriss

Hi, I’m Simon Kriss

I am Asia Pacific’s leading voice on the adoption and application of AI in customer experience. I am an industry veteran with over 35 years of experience working for some of the world’s biggest brand names.

I am a divergent thinker and so I specialise in futurist innovation. I mix wonderous and adaptive thinking together with sound business pragmatics in everything I do.

My happy place is on stage, and I am just as comfortable addressing 2,000 conference attendees as I am discussing with the Board of Directors or talking with frontline staff. I have the uncanny skill of taking difficult and complex concepts (such as AI) and simplifying them so that all audiences can understand and adopt.

While I am a trusted advisor, keynote speaker and author, I am also a father to three adults and grandfather to eight wonderfully imaginative grandchildren.

I value diversity, integrity, honesty, and self-accountability. I also really love a challenge to solve – with or without AI.

Simon’s experience

Simon has worked with some of the world’s largest brands. Organisations such as Expedia, Royal Bank of Scotland, Cathay Pacific Airways and more have trusted his insights and advice. Simon’s career spans over 35 years and almost every continent on earth.

Simon is a member of the Australian Institute of Company Directors and sits on several commercial and non-profit boards.

Consulting

Customised, vendor-neutral workshops and advisory support designed to help your organisation responsibly adopt AI.

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Keynote

Impactful, engaging, targeted and easy-to-understand keynote presentations on all things AI that you and your audiences will love (and act upon).

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Testimonials

Simon’s pragmatic approach to AI adoption has made a huge difference to our organisation’s understanding of what it takes to be successful with this new technology. He is our go-to resource for all things AI.”

BILL BROOKS
Stats Australia

Simon is the absolute leader in practical knowledge of how AI will impact and enhance BPO operations. If your CX team is not listening to Simon, then your customers are missing out!”

PETER RYAN
Ryan Strategic Advisory

I couldn’t recommend the LG AI Launchpad masterclass more highly. If you are wondering where to start the AI conversation within your council, this is a great foundational piece to understand the opportunities and risks of generative AI.”

PATRICK DILLON
Mornington Peninsula Shire

Thanks for facilitating, teaching, guiding and motivating the team Simon. I know that what we learned in the LG AI Launchpad masterclass will soon solve the problem of training staff on our complicated systems through our very boring pdf training manuals.”

SHWETA BABBAR
Frankston City Council

Simon is definitely a leader in the field of AI adoption. His presentations always leave the audience wanting more, and his book is a game changer.”

GREG CURCIO
Knox City Council

Energetic, informed and practical, Simon Kriss’s AI knowledge is a breath of fresh air in an AI era ripe with hyperbole.
Kriss’s presentations include real-life case uses, examples and hands on demonstrations that are invaluable for leaders.”

VICKI-LYNN BRUNSKILL
Argyle

We have leveraged Simon’s skills as a keynote speaker and workshop host at a number of our events. His presentations and workshops get brilliant reviews and leave the audience asking for more. In fact, his last workshop was so popular we had to cap attendance! If you want to inform, inspire and entertain your audiences while they learn, then Simon is your go to speaker.

GAVIN STEWART
Ashton Media

Simon is Australia’s undisputed AI legend in the CX world. His keynote for Matchboard’s event had the audience captivated.

SHARON MELAMED
Matchboard